Privacy Policy

1. Introduction

Arpex BR Logística Integrada Ltda. ("Arpex", "we"), registered under CNPJ No. 24.272.769/0001-27, headquartered at Praça Quinze de Novembro, nº 20 – Sala 502 – Centro – Rio de Janeiro/RJ, values the privacy and protection of the personal data of its clients, partners and website visitors.

This Privacy Policy describes how we collect, use, store, share and protect personal data, in compliance with the Brazilian General Data Protection Law (LGPD — Law No. 13,709/2018).

2. What data we collect

2.1 Data provided directly by you. When filling out the quote request form, we may collect:

• Name, company, email and phone/WhatsApp number;
• Country and city of origin and destination of the operation;
• Information about the intended operation (type of cargo, service required, transport mode, Incoterm, estimated date);
• Approximate weight and dimensions of the cargo;
• Additional messages sent by you.

2.2 Data collected automatically. While browsing the site, we may collect, subject to your consent (analytics cookies): IP address, pages visited, browsing time, traffic source, device and browser type, and interactions such as clicks on contact/quote buttons.

We do not collect sensitive data (racial origin, religious belief, political opinion, health data, biometrics, etc.) through this site.

3. Purpose of data processing

• Responding to quote requests and business inquiries within 24 hours;
• Assessing the feasibility of logistics and foreign trade operations;
• Improving the browsing experience and the site's content;
• Complying with legal and regulatory obligations applicable to the logistics and foreign trade activity;
• Commercial communications, only with explicit consent (authorization checkbox on the form).

4. Legal basis for processing

• Consent of the data subject — for non-essential cookies and marketing communications;
• Performance of preliminary procedures/contract — to respond to quote requests;
• Legitimate interest — for security improvements and fraud prevention;
• Compliance with a legal or regulatory obligation — when applicable to foreign trade operations.

5. Data sharing

We may share personal data with specialized logistics partners (strictly to the extent necessary to carry out the requested operation), technology service providers that support the site's operation (hosting, secure form processing), always under contractual confidentiality and security obligations, and public authorities, when required by law, court order or regulations applicable to foreign trade.

We do not sell personal data to third parties.

6. Cookies

The site uses cookies necessary for basic operation (which cannot be disabled) and, in the future, may use analytics and marketing cookies — always activated only with your explicit consent, which can be managed at any time through the cookie banner or your browser settings.

7. Data storage and security

Arpex adopts technical and administrative measures intended to protect the data processed in its digital channels against unauthorized access, loss, alteration, improper disclosure or destruction. Security measures are reviewed as risks, technologies used and applicable legal requirements evolve.

Data is stored for as long as necessary to fulfill the purposes described in this policy, or as required by law, and is subsequently deleted or anonymized. Document upload remains disabled on the form until a secure storage solution is implemented.

8. Your rights as a data subject

Under the LGPD, you have the right to: confirmation of the existence of processing; access to the personal data processed; correction of incomplete, inaccurate or outdated data; anonymization, blocking or deletion of unnecessary data or data processed in violation of the law; data portability, where applicable; deletion of data processed based on consent; withdrawal of consent at any time; and information about the entities with which we share data.

To exercise these rights, please contact us at comercial@arpexbr.com.

9. Data Protection Officer (DPO)

The name and contact information of the Data Protection Officer are to be confirmed, as required under Article 41 of the LGPD. Until formal designation, requests may be sent to comercial@arpexbr.com.

10. Changes to this policy

This Privacy Policy may be updated periodically to reflect changes in our practices or in applicable legislation. The date of the last update will always be indicated at the top of this document.

11. Contact

Arpex BR Logística Integrada Ltda.
Praça Quinze de Novembro, nº 20 – Sala 502 – Centro – Rio de Janeiro/RJ
Email: comercial@arpexbr.com
Phone/WhatsApp: +55 21 99172-5672

This document was generated as a technical reference draft. Validation by a legal professional specialized in data protection is strongly recommended before official publication on the site.